Booking Terms & Conditions
Please note: Wildflower celebrates and embraces choice. As such, this program is voluntary and the group dynamics are an important part of the experience for everyone involved. Therefore both you and your daughter need to be willing and wanting to be on the retreat. It is not intended to heal or repair estranged relationships in which either of the parties are unwilling.
This is not a therapeutic program. Although research suggests the enormous therapeutic value of things like experiential learning, parallel activity, shared experience, and building connection, this program is not intended to address serious behavioural or addiction issues, or mental health concerns. Please contact your healthcare provider for assistance, support and referrals with these.
Terms & Conditions
All bookings are made with Wildflower Wellness Programs Ltd., owner of all advertised itineraries found in our brochure and on our website (herein referred to as “Wildflower” or “the Company”). By booking a trip with us and/or by using our website, you are agreeing to these Booking Terms and Conditions, which constitute the entire agreement between you and us.
All Travelers under 18 years of age must be accompanied by an adult in order to travel with Wildflower.
I. Insurance Requirements
All of Wildflower’s travelers are required to provide proof of current and adequate travel insurance before the beginning of any retreat booked with us. At a minimum, your travel insurance must cover up to $100,000 USD in personal injury and medical treatment and $200,000 USD in repatriation and evacuation expenses including international helicopter rescue and air ambulance services. Your travel insurance must also include coverage for personal property and trip cancellation. You acknowledge that trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your Wildflower retreat for any reason, whether voluntarily on your part or as a result of Wildflower’s actions. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and that there are no exclusion clauses which would limit the coverage for any activity type. IT IS YOUR RESPONSIBILITY TO VERIFY YOUR INSURANCE POLICY DETAILS WITH YOUR INSURANCE PROVIDER TO ENSURE THESE REQUIREMENTS ARE SATISFIED.
II. Deposit Requirement
All retreats require payment of a non-refundable deposit amounting to 40% of the retreat price for each person to confirm your spot on the retreat. However, if your booking is made within 60 days or less of the retreat’s start date, the full amount of the retreat is due at the time of booking.
III. Confirmation And Payment Details
Booking is easy with our secure online booking system. Wildflower accepts credit cards as acceptable methods of payment.
i) A non-refundable deposit of 40% is required to confirm your spot for retreats. Full payment is due 60 days prior to retreat start date. However, if your booking is made within 60 days or less of the retreat’s start date, the full amount of the retreat is due at the time of booking.
ii) If you do not pay the balance of your retreat within 60 days of the departure date, your booking will be canceled resulting in the loss of all money collected.
i) Wildflower does not offer refunds on retreats. Any cancellations made on your behalf will result in the loss of all money collected. For this reason, we strongly recommend you have comprehensive travel insurance that includes cancellation coverage so that you are protected financially in case anything comes up that prevents you from joining the retreat.
ii) If Wildflower is forced to significantly alter or cancel your retreat, you will be notified as soon as possible. In these circumstances, you can choose one of the following options:
(1) Accept Wildflower’s offer of a comparable replacement retreat, or
(2) Receive a refund of all monies paid.
iii) When accepting an offer for a replacement retreat:
(1) If the cost is lower than the price of your original retreat, you will receive a refund for the difference in cost.
(2) If the cost of the replacement retreat is equivalent or higher than your original retreat, you owe nothing.
a) Full payment is due at time of booking.
i) Any cancellations made on your behalf will result in the loss of all money collected.
ii) If Wildflower is forced to significantly alter or cancel your workshop, we will let you know as soon as possible. In these circumstances, you can choose one of the following options:
(1) Accept Wildflower’s offer of a comparable replacement workshop, or
(2) Receive a refund of all monies paid.
iv) When accepting an offer for a replacement workshop:
(1) If the cost is lower than the price of your original workshop, you will receive a refund for the difference in cost.
(2) If the cost of the replacement workshop is equivalent or higher than your original workshop, you will owe nothing.
IV. Optional Activities
During any Wildflower Retreat, there may be opportunities to participate in activities or local events which are not included in Wildflower’s packaged retreat. WILDFLOWER DISCLAIMS ALL RESPONSIBILITY AND MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SAFETY OR QUALITY OF THESE ACTIVITIES AND EVENTS, OR THE STANDARDS OF THE INDEPENDENT OPERATOR RUNNING IT. Activity examples may include, but are not limited to, vehicle/boat/aircraft trips, walking or guided trips, surfing, fishing, hiking, swimming, zip lining, and parasailing. Events may include, but are not limited to, local festivals, concerts, and organized events. It is understood and acknowledged by the you that any assistance given by Wildflower’s retreat leader or staff to help arrange these optional activities does not constitute a waiver of this disclaimer or create representations and warranties on the part of the Company. Wildflower does not sponsor or endorse these activities or events, nor can Wildflower be held liable for any injury or illness or any consequence whatsoever resulting from your participation. If you decide to participate in these events, you do so voluntarily and are responsible for taking appropriate precautions to ensure your own safety.
V. Discounts And Promotions
All discounts and reduced pricing are applied at Wildflower’s discretion. From time-to-time, Wildflower may offer reduced pricing on selected retreats/workshops. The reduced pricing applies strictly to new bookings only. Bookings for which the Customer has already paid a deposit are locked into their original price and are not entitled to any reduced pricing.
VI. Passports And Visas
Valid passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest visa requirements. You assume complete and full responsibility for, and hereby release Wildflower from any duty or responsibility for, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. It is your responsibility to ensure the veracity and adequacy of information provided to the Company.
VII. Retreat & Itinerary Changes
Advertised prices are based on current rates of exchange, tariffs and taxes. Wildflower reserves the right to increase its retreat prices without notice to cover increased costs, tariffs and taxes with reasonable notice to Customer. Additionally, Wildflower reserves the right with reasonable notice to Customer to implement other surcharges at any time, even subsequent to payment of deposit and/or partial booking fees, to address unexpected or unplanned fluctuations in global exchange markets. Wildflower reserves the right with reasonable notice to the Customer to withdraw any retreat or part therein and to alter the itinerary or retreat inclusions, as it deems necessary or appropriate under the circumstances. In the event that events that are either unforeseen or uncontrollable result in retreat cancellation, delays, itinerary changes, or other adjustments, Wildflower will use reasonable commercial efforts to provide comparable alternatives. Any resulting additional costs to Wildflower that result from such alternatives may be passed on to you with reasonable notice. In most instances, retreats will operate as originally planned, but Wildflower reserves the right to make reasonable alterations after the final itinerary has been issued.
VIII. Promotional Photography
Wildflower reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Wildflower, you agree to allow your images to be used in such photographs. These images will NOT be sold for editorial, trade, advertising, or for any other purpose or in any other manner and/or medium without your inspection or approval. You hereby release Wildflower and his/her legal representatives and assigns from all current and/or future claims and liability relating to said photographs.
You acknowledge that the photographer on this retreat may own the rights to the photos and be allowed to use them for personal use and promotional uses only.
You acknowledge that because the Company or the photographer will own the rights to the photos, you agree not to sell any photos or make a commercial profit on them but to only use them for personal use. You acknowledge that any other use may expose you to legal liability.
What does this mean? Wildflower wants to share the documented beauty of your experience. Wildflower will be using photos taken on our retreats for promotional purposes (our website, social media channels, press inquiries etc.). However, we want to be clear that Wildflower will never sell these images. Should you have specific photography concerns, you are responsible for raising them prior to booking or with the photographer on your retreat PRIOR to the taking of any photographs on that retreat.
Wildflower’s name and logo are registered property of the Company, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Wildflower. Wildflower makes every effort to hire qualified independent photographers to take photographs during your retreat. However, you acknowledge and accept that Wildflower disclaims all liability due to the failure of the photographer’s equipment, including cameras, related photographic equipment or computers, or his or her failure to take photographs appropriate to every customer’s unique tastes or interests.
IX. Complaints, Claims And Refunds
Refunds are not issued for any included activity that is missed or altered due to circumstances beyond Wildflower’s reasonable control, including but not limited to acts of God, war, strikes or labor disputes, significant weather event, government orders or any other force majeure event. Anyone looking to make a claim, submit a complaint, or request compensation for any reason must do so in writing or email within 30 days after the retreat’s cancellation or completion. Any and all supporting documentation to the claim or complaint must accompany the written letter or email. Any claim or complaint received by Wildflower after this deadline will not be accepted or reviewed. Wildflower reserves the right to honor or resolve these claims at its exclusive discretion.
X. Limits On Responsibility
Wildflower is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your retreat due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your retreat, you will not be reimbursed or refunded any amounts as per the cancellation terms listed in this document.
At no point, and under no circumstances, is Wildflower responsible for payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel that was booked and paid for externally to Wildflower. Wildflower is not obligated to alter any retreat itinerary or suspend a retreat’s commencement for any reason outside of our control that prevents you from joining a retreat as planned.
Wildflower reserves the right to make alterations to our retreats, itineraries, inclusions, and activities at any time with reasonable notice to Customer. Wildflower may also replace the hotels, vehicles, or included activities without notice so long as these adjustments do not materially alter the retreat or jeopardize the safety of its Participants.
XI. Travel Advisories & Warnings
While Wildflower continuously monitors the areas we visit, it is your responsibility to become informed about the areas where you are about travel to including any travel advisories and warnings issued by your country’s governmental travel safety departments. You are responsible for protecting your own well-being and personal property before, during, and after your Wildflower Retreat. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
XII. Local Payments
At times throughout your retreat, it is possible that you will have the opportunity to participate in activities and/or events that are not included in the retreat itinerary. These opportunities allow you to customize your experience and level of adventure on the retreat, but keep in mind that Wildflower does not endorse or sponsor these services as mentioned in the Optional Activities section above. All optional activities are paid for locally and directly to the supplier of the activity, event, or service.
XIII. Personal Responsibility
You are responsible for purchasing the style of retreat that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Wildflower’s retreats are adventurous by nature and may involve a significant amount of personal risk. You understand and assume each and every risk associated with any retreat or activities thereto, any of which can cause injury or even death. Risks and hazards that may be present during any retreat include, but are not limited to:
Travel by automobile or other means of conveyance;
Hazards of traveling, hiking, exploring, or participating in activities that take place in remote or rugged, unpredictable terrain and where phone or radio communications are unavailable;
Risks associated with wildlife encounters while participating in any outdoor activity;
Risks associated with crossing roadways and entering/exiting vehicles;
The unavailability of immediate medical attention or means of rapid evacuation in case of emergency;
Risks of injury, dehydration, or even death resulting from my participation in any sporting or adventurous activity such as boating, surfing, fishing, swimming, diving, parasailing, hiking, yoga, zip lines, rope swings, walking tours, photography tours, vehicle tours, and scenic flights;
Mechanical or construction failures of vehicles and equipment;
Any physical, mental, or other conditions or disabilities that belong to you, anyone you are traveling with or others on the retreat that may be a hazard to any group members and may be exacerbated by any of the other risks contained herein;
Acts of God, acts of terrorism, forces of nature, and unpredictable weather conditions;
Areas of unsafe or unstable conditions due to political or civil disturbances, or other unforeseen circumstances.
In addition to assuming any of the risks and hazards of a retreat, some of which are listed above (though a complete listing is not possible), you agree to be responsible for any and all expenses resulting from any inherent risk, whether identified or not, and as a result of your negligence.
You further certify that you are in an appropriate and good physical condition for participating in the retreat of your choosing and to participate in any activities relating thereto, and have the ability to safely engage in adventure travel activities and all other activities in which you may partake while a Wildflower Retreat Participant. You understand that it is advisable to obtain appropriate medical evaluation and your doctor’s approval prior to initiation of certain travel and/or exercise activities. Your participation in these activities is purely voluntary. No one is forcing you to participate, and you elect to participate in spite of the risks.
Wildflower reserves the right to decline anyone from joining a retreat with justifiable cause. Wildflower also reserves the right to remove you from a retreat if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity. Any costs resulting from being removed from a retreat or being declined participation in a retreat is at your expense.
XIV. Seat Belt Policy
To ensure the safety of our participants and staff, Wildflower recommends that everyone wear their seat belts at all times while riding in any vehicle that is in motion. This recommendation is not only for your safety but also for the safety of everyone else in the vehicle. It is noted that some vehicles internationally may not be equipped with these restraints as accepted by local laws. Wildflower and our transportation suppliers remain focused on protecting your safety, but they cannot be expected to constantly check to make sure everyone is buckled prior to moving a vehicle. Therefore, it is your responsibility to wear your seat belt properly and at all times while the vehicle is in motion.
XV. Cultural Differences And Drug Policy
It is acknowledged and understood that traveling to international destinations will expose travelers to unique situations and experiences that may be different than those you are familiar with in your home country. These differences enhance the experience and adventure of your retreat, and typically involve cultural and social aspects of the region such as food, drink, attire, and local laws. Retreat staff will discuss these differences during your retreat, but you also have a responsibility to perform your own research and act responsibly while traveling. Wildflower does not tolerate drug use of any kind during our retreats and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. We want you to have fun and encourage you to take advantage of the local culture, but Wildflower emphasizes safety as a top priority.
XVI. Applicable Law
The Province of Saskatchewan law governs these Terms and Conditions to the fullest extent allowable. Any disputes in connection with a Wildflower Retreat or these Terms and Conditions will be initiated in the Superior Courts of the Province of Saskatchewan where exclusive jurisdiction resides. If a court or any other appropriate authority finds any portion of this document to be invalid, the remainder will remain in full force and effect.
From time to time, the Company may need to change its Terms and Conditions because of changes in its business, or in its attempts to serve your needs better. Wildflower will use reasonable efforts to publish any changes to its Terms and Conditions, including publishing the current terms on our website. Please check back from time to time to review any changes to our policy.
If you have any questions or concerns regarding this policy, please contact me here.